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Charleson Black Cab Company Reviews

Laura Jansen

1
One Star Company Treatment
We booked for a bachelorette with 12 women. There was an all and all relatively minor issue during the evening, which involved the driver, Josh. He told me to call him when we got the bill at dinner. I called him once. No answer. Called him again a few minutes later. No answer. I then texted him… no response. He then called me back and apologized and said he was working on a bus in the fleet that had broken down and would be there as soon as possible. Fast forward 20 minutes- he still wasn’t there. I called him and had a discussion about expectations for the evening and then he made it to the venue within the next 2 minutes. He genuinely apologized and the rest of the night was completely fine. At the end of the night he apologized again and said he would take off some of his gratuity and would reimburse us for the time we didn’t use (2 hours)- which I didn’t ask for, but he said would be no problem, and he said several times would be no problem and they would reimburse us. I said great, thank you that would be appreciated for the inconvenience earlier. Fast forward to two days later, I reach out to Josh regarding the reimbursement- no answer. I contact the company- they have no idea to what I am referring. I speak to several team-members and then finally the manager and then owner. Josh says that he never said that I would be reimbursed and that he never went to go work on a bus in the fleet. The owner says that that would never happen and that would be absurd and starts lecturing me why that would be ridiculous. I let him know that what he is saying is indicating that I am a liar and then he says that our group was “too drunk” to finish our tour and would pay us an hour back in return for not writing a poor review. At first I complied to help with cost for the group, and then called him back and said I would rather pay full price and write a review and let others know what they were getting themselves into. I was not intoxicated that evening and the fact they think they can just throw promises around or call their patrons liars infuriates me. Keep the money. The treatment of your customers is disgusting.

Eve Cohen

5
My friends and I were in town celebrating a bachelorette party. We saw this tour on TripAdvisor and EVERYONE suggested doing this activity. We were told that in lieu of COVID, the Tea Plantation was closed indefinitely. However, that did not stop the fun, we would still go to the Deepwater Vineyard and instead go to Firefly Distillery.

Valerie, our driver, is the definition of a hoot! She was so friendly and energetic and we would not have had nearly as much fun if it wasn't for her! She picked us up promptly in a sleek Black Mercedes Van. We had a basket full of snacks and two bottles of champagne! She played the music we wanted to hear and gave some nice facts about Charleston along the way! We saw the Angel Oak tree and she took pictures of our group. Then she took us to the Vineyard and brought us bottles of water and popcorn for the cow that protects the vines! She then took us to Firefly Distillery and let our group have quality time while she went shopping at the vendor tents outside. She then drove us to a cool bar around the corner and bought us a round of drinks! Even more, she volunteered to drop us at dinner so we wouldn't have to pay for an Uber!

She was so sweet and full of character. The entire experience was worth every penny! I would recommend this to any party looking for something to do in Charleston!